Frequently Asked Questions



What types of blades can you sharpen?

Can you repair a damaged blade and if yes, what do you charge?

Do you only sharpen knives?

How can I tell if my knife needs sharpening?


Do you do exchanges?

How much does an exchange cost?

How much is a spare 60L CO2 Canister?

What about the 130L CO2 canisters?

Pot and Pan Care

How do you clean a cast iron pan?

How to season a cast iron pan/pot?

How do I clean a stainless steel pan?


Gift Certificates

Are gift certificates available for purchase online?

Can I use my gift certificate online?

I have an old gift certificate. Can I still use it?

Do you charge shipping for gift certificates?


Do you gift wrap?

Can I write a gift message?

What if I want to return a gift?

Payment Options

What methods of payment do you accept?

Is it safe to use my credit card?

My billing address is not in the United States. How do I place an order?


How do I order?

How do I change my order?

How do I cancel my order?